Shipping + Returns
Shipping Policy
General Shipping
- We are able to ship anywhere within the United States.
- We are able to ship internationally with a few exceptions.
- Orders ship Monday through Friday (Please allow extra time for order processing).
- Some items within your order may ship separately. You will never be charged more for shipping and handling than what appears at checkout.
- We do provide shipping time estimations for all of our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure successful delivery.
- We offer free shipping for orders shipping within the US that are $75 and up before taxes are applied. For orders under $75 before tax shipping within the US, a flat shipping fee of $9.99 is applied at checkout.
- For orders shipping outside the US, shipping, duties, and taxes are calculated at checkout based on the shipping address.
International Shipping
We offer international shipping through a shipping broker - shipping fees, along with customs duties and taxes are calculated at checkout based on the shipping address.
We are not able to ship to the following countries:
- Afghanistan
- Belarus
- Brunei
- Myanmar
- Palestine
- Russia
- Sudan
- Syria
- Ukraine
- Yemen
Shipping Multiple Orders
Multiple orders placed on the same day cannot be combined and will ship separately.
Shipping to Multiple Locations
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.
Address Changes
We are only able to change shipping addresses for orders that have not been processed to ship. Once an order is shipped, we are not able to change the address for that order or reroute the order. Please be sure to check your shipping details prior to submitting your order.
If you need your shipping address updated before your order has shipped, please reach out to our support team at life360@harperandscott.com with the correct address as soon as you can and we will do our best to update the address for you before your order ships.
APO/FPO Shipping
We are able to ship our products to U.S. Military APO/FPO addresses. When completing your Shipping Address during checkout, please make note of the following:
- The City must be entered as either APO or FPO
- The State must be selected as either ‘AA’, ‘AE’, or ‘AP’
- The Country must be United States
- You must enter your Zip Code
- Always remember to enter your full name, grade, and PSC or unit number
Please note: Orders shipped to an APO/FPO address take longer to be delivered. Please allow 2-4 weeks for your package to arrive.
Customer Service Hours
Our customer service team is available Monday through Friday 10am-6pm ET. If you send an email over the weekend, our customer service team will contact you the following Monday.
Return Policy
We currently do not accept returns or exchanges and are unable to edit the items in your order once placed. If you would like to cancel your order, please reach out to our support team at life360@harperandscott.com with your order information.
Damages, Missing or Incorrect Items
In the unlikely chance that merchandise was damaged in shipment, please do not use the items until a claim can be submitted.
If the packaging appears opened or damaged upon receiving your order, please notify the customer service team immediately by reaching out to life360@harperandscott.com.
Before reaching out, please:
- Check the contents of your package and verify that you received what was ordered against the confirmation email
- Retain all packaging materials if items are damaged or missing
- Take pictures of the damaged/missing items along with any damaged packaging to provide to the customer service team