FAQs
Shipping
For orders shipping within the US, keep an eye out for your order 5-7 business days after you receive your shipping confirmation email. The shipping transit time for orders shipping internationally will show at checkout. Most orders take 1-2 business days to process before shipping.
We offer free shipping within the US for orders over $75 before taxes are applied.
For orders shipping within the US under $75 before tax, a flat shipping rate fee of $9.99 is applied at checkout. Shipments within the US are shipped via USPS.
Shipping, duties and taxes for international orders are calculated at checkout based on the shipping address. For more information about shipping, please view our Shipping Policy.
We offer international shipping to select countries. For a full list of the countries we do not ship to, please view our Shipping Policy.
All shipping fees, along with duties and taxes, are calculated at checkout based on the shipping address.
For more information about shipping, please view our Shipping Policy.
When your order is fulfilled and shipped, you will receive an email confirmation with tracking information. If you do not receive a shipping confirmation in 1-2 business days after placing your order, please reach out to our customer support team.
Payment
We accept Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, and ShopPay.
Customs, duties and taxes are charged on all international shipments and calculated automatically at checkout based on the shipping address.
For more information about shipping, please view our Shipping Policy.
Returns & Exchanges
We are unable to process returns or exchanges. For more information, please view our Returns Policy.
Please reach out to our customer support team at life360@harperandscott.com for assistance. Be sure to share pictures of the damaged items and packaging for the claims process. For more information about damages, please view our Returns Policy.
Please reach out to our customer support team at life360@harperandscott.com for assistance. For more information about missing items, please view our Returns Policy.
Once an order is placed, we are unable to change your order. We are able to process cancellations on orders if they have not been processed for shipping. Please reach out to our customer support team at life360@harperandscott.com for assistance.
Other
You may leave an optional gift message on your order in the gift message field in your Shopping Bag. The packing slip that comes with the order may be used as a gift receipt and does not include any pricing information.
Didn't find your answer?
You can reach out to our Life360 Store support team via the link below or the chatbot in the bottom right corner of the site.